Success story
Home Frite recovered $16,385 in 9 months — with a 94% dispute win rate.
Home Frite, an active TrueTAB partner, faced a steady stream of delivery disputes across Uber Eats, DoorDash, Grubhub, and Postmates. Here's what fighting those disputes actually recovered.
Total disputes
627
Value: $19,055
Approved disputes
537
85.6% of all claims
Dispute win rate
94.0%
537 won · 34 denied
Total recovered
$16,385
Loss averted: 86.0%
Avg. monthly recovery
$1,821
Across 9 active months
The problem, in numbers
Delivery platforms were disputing claims against Home Frite at a pace that projected to $25,407 in gross annual risk. Here's how much of that TrueTAB has defended.
Annualized potential loss
$25,407
The gross dollar value of disputes incoming across a full 12-month period if the current claim frequency continues.
Total recovered value
$16,385
Actual cumulative merchant funds recovered and credited back to Home Frite from all approved disputes to date.
At Home Frite's current 94.0% win rate, the annualized recovery pace comes to roughly $21,847/year — not a full capture of the $25,407 gross risk (denied claims and platform appeasements without store reimbursement prevent that), but a substantial share of it, and one that continues to climb as more operating months are logged.
Performance by courier platform
| Platform | Claims | Win rate | Disputed | Recovered |
|---|---|---|---|---|
| Uber Eats | 373 | 94.7% | $13,829 | $11,562 |
| Grubhub | 187 | 100.0% | $3,818 | $3,818 |
| DoorDash | 54 | 68.5% | $1,197 | $814 |
| DoorDash (secondary) | 9 | 100.0% | $98 | $98 |
| Postmates | 4 | 100.0% | $113 | $94 |
HomeFrite Partner Testimonial
"Running a restaurant is demanding enough without having to constantly fight unfair delivery disputes and chargebacks. TrueTAB has been a complete game changer for us. Their dispute management service has recovered significant revenue that we simply would have written off as lost earnings. TrueTAB pays for itself many times over and gives us complete peace of mind to focus on our kitchen and guests."
Curious what this looks like for your restaurant?
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